Transforming Risk Management and Revenue Recovery with AI and Google Cloud
CompSource Mutual, a regional workers’ compensation insurer in Oklahoma, needed to move beyond manual processes and siloed data to enable profitable, forward-looking decisions. Partnering with Nerdery, CompSource modernized its data foundation and implemented AI-powered predictive models, fundamentally shifting its operations from reactive risk management to proactive value creation.
Disconnected data blocking visibility and strategic decision making
CompSource was looking to derive critical insights needed to quickly identify unprofitable policies and flag underreported payroll, while overcoming business data silos. Committed to leading the market, the organization needed a proven, technology solution that would boost profitability, modernize operations and deliver measurable results.
A comprehensive data and AI platform built with Google Cloud
CompSource chose Nerdery, in partnership with Digitz, specifically for our deep expertise in Google Cloud Platform (GCP) and advanced AI capabilities. They wanted to modernize their technology stack around Google, including exploring how Gemini could be used to summarize and review complex insurance claims and data outputs.
Nerdery was engaged to design, implement, and deploy a comprehensive data and AI platform on GCP. The solution was built around two core, actionable predictive models:
- Policy Financial Performance Predictive Model: Predicts which policies were financially high-risk.
- Underreported Payroll Analysis and Predictive Model: Flags policies likely hiding actual payroll figures.
We integrated curated, flat file data into BigQuery for high-speed analysis and deployed the predictive models using Vertex AI. All key insights were presented via Looker dashboards, which were then augmented by a Gemini-powered LLM interface. This innovative LLM solution allows users to ask natural language questions about the complex model outputs and receive clear, lay-term summaries. We used a Terraform-first approach to codify all infrastructure, ensuring CompSource maintained full ownership and visibility over the entire solution and its codebase. This focused approach allowed us to deliver the entire solution in five months.
Proactive risk management enables operational excellence and profitability
The delivery of the new platform fundamentally shifted CompSource from a reactive position to proactive risk management and revenue recovery. The outcomes were immediate and significant:
- Proactive policy management: The Policy Financial Performance model proactively identifies policies projected to exceed a 50% loss ratio, giving underwriters concrete justification for non-renewal decisions.
- Revenue recovery: The Underreported Payroll model provides the audit team with actionable intelligence to target policies, correcting premium calculations and recovering lost revenue.
- Increased efficiency and trust: By automating the identification of high-risk policies, we increased operational efficiency and replaced their previous “black box” model with a fully documented, client-owned solution.
Nerdery has provided top-notch individual contributors and technical leadership for Frontend development. Their grasp of software delivery and development processes sets them apart. Our collaboration with Nerdery has consistently driven results.
– Jeff Rubesin, VP of Product Strategy, eClinical Technology Vendor